[Template] Booking status changed email notification

When you update a booking to canceled or any custom appointment status (e.g completed), you may follow this simple guide to set up automated email workflow.

Create New Workflow #

1. Name: This is a name for you to easily recognize
2. When this happen : Select Booking Status Changed
3. Do this : Select send email
4. Then press CREATE button

Setup Filter (optional) #

This is useful if you want the email to send on particular location, service or staff. If you dont need this, then just skip this step

Setup email template #

You may use the template guide below and change according to your preference. Just copy and paste where neccessary

1. To : Customer email , Staff email, admin email if you like
2. Subject : [{appointment_status}] Booking #{appointment_id} : {service_name}
3. Body : Copy and paste template below, and edit to your own preference. Below are three (3) different workflow, we think the first template is good enough, if you want to use all three, you need to create three seperate workflows.

Dear {customer_full_name}, 

Please find your booking details below as:

1.Booking ID: {appointment_id}
2.Date: {appointment_date}
3.Time: {appointment_start_time}
4.Duration: {appointment_duration}
5.Location: {location_name} , {location_google_maps_url}
6.Service: {service_name}
7.Staff: {staff_name}, {staff_phone}, {staff_email}
8.Total amount: {appointments_total_price}
9.Status: {appointment_status}

*Please forward this email to those who wants to attend the {service_name} also

Dear {customer_full_name}, 

Please find your booking details below as:

1.Booking ID: {appointment_id}
2.Date: {appointment_date}
3.Time: {appointment_start_time}
4.Duration: {appointment_duration}
5.Service: {service_name}
6.Staff: {staff_name}, {staff_phone}, {staff_email}
7.Zoom Link: {zoom_meeting_url}
8.Zoom Password: {zoom_meeting_password}
9.Total amount: {appointments_total_price}
10.Status: {appointment_status}

*Please forward this email to those who wants to attend the {service_name} also

Dear {customer_full_name}, 

Please find your booking details below as:

1.Booking ID: {appointment_id}
2.Date: {appointment_date}
3.Time: {appointment_start_time}
4.Duration: {appointment_duration}
5.Location: Customer's office Address, you need to setup custom form to get the keyword
6.Service: {service_name}
7.Staff: {staff_name}, {staff_phone}, {staff_email}
8.Total amount: {appointments_total_price}
9.Status: {appointment_status}

*Please forward this email to those who wants to attend the {service_name} also